1. Information We Collect

We may collect the following personal data:

1.1 Information you provide directly

       - Name

       - Phone number

       - Email address

       - Address (if needed for service)

       - Helper requirements (infant/elderly care, housework, etc.)

       - Preferred contact time

       - Documents required for MOM application (where applicable)

1.2 Automatically collected information

        When you visit our website:

         - IP address

         - Device information

         - Browser type

         - Cookies and analytics data (Google Analytics, Google Ads)

 

2. How We Use Your Information

We may use your information for the following purposes:

 - To contact you regarding your enquiry

 - To recommend suitable helpers

 - To arrange interviews and service follow-up

 - To prepare MOM applications and employment documents

 - To improve our website and services

 - To send service updates, reminders, or notices

 - For marketing purposes (only with your consent)

 - We DO NOT sell or rent your data to third parties.

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3. Disclosure of Your Information

We may share your information with:

 - MOM (Ministry of Manpower) for work pass applications

 - Insurance providers (if you engage us for insurance)

 - Training centres or medical checkup providers (where required)

 - Our overseas partners for helper biodata matching

 - IT or marketing service providers who support our website

 - All third parties follow strict data protection rules.

 

4. Cookies & Tracking Tools

Our website may use:

 - Google Analytics

 - Google Ads tracking

 - Facebook Pixel (if enabled)

 These tools help us understand user behaviour and improve our services.

You can disable cookies in your browser at any time.

 

5. Data Storage & Retention

We keep personal data only as long as necessary:

 - For ongoing applications or service support

 - For legal or regulatory requirements under MOM and PDPA

 - For accounting and audit purposes

After this period, your data will be securely deleted.

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6. Protection of Your Data

We implement reasonable security measures to protect your information from:

 - Unauthorized access

 - Misuse

 - Loss

 - Modification

However, no method of electronic storage is 100% secure.

 

7. Your Rights

You may request:

 - Access to your personal data

 - Correction of inaccurate information

 - Withdrawal of consent (may affect our ability to provide services)

 - Deletion of your personal data (when legally allowed)

 

To submit a request, contact us at:

📩 joyfulcaresg@gmail.com📞

+65 8179 8238

 

8. External Links

Our website may contain links to external sites.We are not responsible for their privacy practices.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

 

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact:

Joyful Care Employment Agency Pte. Ltd

Address: 170 Upper Bukit Timah Road, #01-24, Bukit Timah Shopping Centre, Singapore

Email: joyfulcaresg@gmail.com

Phone: +65 8179 8238